# How to reach us

> Open a ticket from the dashboard.

Click **Contact us** in the sidebar of the dashboard and open a ticket. We reply on the ticket, and the person who opened it gets an email when we do.

## Open a ticket

1. Click **Contact us** in the sidebar.
2. Click **Open ticket**.
3. Add a **Subject**, pick a **Category**, and write your **Message**.
4. Click **Open ticket**.

Categories are Sending, Domains, Receiving, Billing, Account, and Other.

## Help us answer quickly

- **Paste the bounce explanation** from **Events** or recipient lookup, rather than describing the problem. See [How do I read a bounce reason?](/docs/support/reading-a-bounce-reason).
- **Include the email address and roughly when** the message was sent.
- **Never paste secrets.** No SMTP passwords, API keys, or webhook secrets.

## Who can open tickets

Everyone on the team can open, read, and reply to tickets, whatever their role. When a ticket is waiting on you, **Contact us** in the sidebar shows a count.

## Next steps

- [Did they get the email?](/docs/support/did-they-get-the-email)
- [Why did sending stop?](/docs/support/why-did-sending-stop)
- [How do I read a bounce reason?](/docs/support/reading-a-bounce-reason)