Ask your assistant

Connect a Support key to Cursor and ask whether they got the email.

Connect PostShiba to Cursor with a Support key, then ask questions in plain English, such as "Did they get the email?". The assistant reads the same recipient lookup you see in the dashboard, and a Support key keeps it from sending mail or changing your account.

Before you start

  • A Support key. Only a Team Administrator can create one and copy it. If you are not a Team Administrator, ask one to send you the key directly. See Create a Support key.
  • Cursor installed on your computer.

Connect Cursor

  1. Open AI in the dashboard.
  2. Under Set up for yourself, copy the Cursor mcp.json config.
  3. Replace YOUR_API_KEY in the config with your Support key.
  4. In Cursor, open Settings, then MCP, and paste the config.

The same address and key work in other MCP clients that support streamable HTTP. See Connect MCP.

Ask a question

The AI page lists ready-made questions under Ask with a Support key:

  • Did they get the email?
  • Is a mailbox provider unhealthy?

Copy one into Cursor and add the customer's email address.

What the assistant can do

With a Support key, the assistant has five tools: confirm who it is connected as, look up a recipient, read analytics, read sending status, and remove a suppression. Bounce explanations come from the same text you see on Events. The assistant never sees SMTP passwords, webhook secrets, or raw event payloads.

Lookups and suppression removals through the assistant are written to the access log as Assistant. See What is written to the access log?.

Next steps