How to reach us

Open a ticket from the dashboard.

Click Contact us in the sidebar of the dashboard and open a ticket. We reply on the ticket, and the person who opened it gets an email when we do.

Open a ticket

  1. Click Contact us in the sidebar.
  2. Click Open ticket.
  3. Add a Subject, pick a Category, and write your Message.
  4. Click Open ticket.

Categories are Sending, Domains, Receiving, Billing, Account, and Other.

Help us answer quickly

  • Paste the bounce explanation from Events or recipient lookup, rather than describing the problem. See How do I read a bounce reason?.
  • Include the email address and roughly when the message was sent.
  • Never paste secrets. No SMTP passwords, API keys, or webhook secrets.

Who can open tickets

Everyone on the team can open, read, and reply to tickets, whatever their role. When a ticket is waiting on you, Contact us in the sidebar shows a count.

Next steps