Invite a Support teammate
An admin invites a teammate with the Support role.
A Team Administrator sends the invitation from Team Members and ticks Invite as Support. The teammate can then look up recipients, read events and analytics, and remove a suppression, without being able to change your sending setup.
Before you start
- You are a Team Administrator.
- Your team has fewer than three invitations waiting to be accepted. That is the limit.
Send the invitation
- Open the team menu, where your team's name is shown, and choose Team Members.
- Click Invite a New Team Member.
- Enter the teammate's email address, and their name if you like.
- Tick Invite as Support. Leave Invite as Team Administrator unticked.
- Click Create Invitation.
The teammate gets an email. Once they accept, they can open Events, Suppressions, and recipient lookup on your team.
If you leave both boxes unticked, they join as a Viewer. A Viewer can read everything a Support teammate can but cannot remove a suppression.
Change a role later
A Team Administrator opens Team Members, selects the person, and changes the role. Support teammates cannot change roles, including their own.
What Support cannot do
A Support teammate cannot issue SMTP credentials, add domains, create API keys, or change who is on the team. When a customer needs one of those, ask a Team Administrator.